How we handle your information
Last updated: 30 October 2026
Inclusive Minds (operated by ART Health Enterprises Pty Ltd, ABN 62 657 554 400, NDIS Provider 4050116437) respects your privacy. This page explains, in plain language, what personal information we collect through this website, why, and how we look after it.
What we collect
We only collect what you choose to give us. Depending on how you contact us, this may include:
- Your name, phone number, and email address
- Details you share in a contact, referral, feedback, or job application form
- Messages you send us through our live chat
- Basic technical information your browser sends to any website (such as your IP address and device type), which our hosting provider uses to run and protect the site. We do not use analytics or advertising trackers.
Please only share what you are comfortable with in our forms. You don't need to give health or NDIS plan details to get in touch. Those conversations can happen directly with Rifat, by phone or email.
How our forms work
The Contact, Refer a Client, Work With Us, and Feedback forms on this site submit securely to our website hosting provider (Netlify), which delivers your details straight to Rifat. We don't use this information for anything beyond following up with you, and we don't share it with anyone else except as described below. Submissions are kept only as long as reasonably needed before being deleted.
Free resources
Our free resources (such as My First NDIS Plan and My Bright Steps) work in your web browser. Anything you tick, type or draw in them is kept only on your own device. It is never sent to us or anyone else. The My Shine Profile PDF is saved wherever you choose to save it.
Live chat (Tawk.to)
If you choose to use our live chat, it's provided by a third party, Tawk.to. Accepting the cookie prompt lets Tawk.to remember your conversation on your device. Please avoid sharing sensitive personal or health information over chat — call 0481 567 981 or email us directly for anything sensitive. You can decline the chat cookie at any time and still contact us by phone or email.
Why we use your information
- To respond to your enquiry, referral, feedback, or job application
- To coordinate supports and services if you become a participant
- To meet our obligations under the NDIS Code of Conduct and applicable law
Who we share it with
We don't sell or trade your information. We may share limited details with:
- Other NDIS providers or supports, but only with your knowledge and for the purpose of coordinating your services
- The NDIS Quality and Safeguards Commission, if required by law or as part of a formal complaint process
- Tawk.to, only for messages you send through live chat
- Netlify, our website hosting provider, which securely processes form submissions on our behalf and may store data on servers outside Australia
Keeping your information safe
Enquiry and referral emails are received directly into our business inbox and handled confidentially by Rifat. We keep information only as long as reasonably needed to provide support or meet legal record-keeping obligations, and take reasonable steps to protect it from misuse or unauthorised access.
Your rights
You can ask us at any time to access, correct, or delete personal information we hold about you, or to tell you what we hold. Just get in touch using the details below. If you're unhappy with how we've handled your information, you can also raise it as a formal complaint (see our Feedback & Complaints section) or contact the Office of the Australian Information Commissioner.