What we don't do
- We don't run tracking analytics or advertising pixels on this site.
- We don't store anything you type into our contact or feedback forms on any server. Those forms open your own email app so you send the message, and it goes straight to us — we never see it before you choose to hit send.
- We don't sell, rent, or share your information with third parties for marketing purposes.
What is collected, and when
Some information is only collected if you actively choose to provide it:
Contact form & Refer a Client form
Opens a pre-filled email in your own email app. Nothing is transmitted or stored until you personally press send. You control exactly what's included.
Feedback & Complaints form
Name and email are optional — you can submit feedback anonymously if you prefer. Same as above: nothing is sent unless you choose to.
Live chat (Tawk.to)
Our website uses Tawk.to to offer live chat. Before any chat script or cookie loads, you'll see a banner asking you to accept or decline — this applies to every visitor, not just those in certain countries. If you decline, Tawk.to never loads and no cookie is set. Your choice is remembered only on your own device (using your browser's local storage) so you're not asked again on your next visit — we never see or store that choice ourselves. If you accept and choose to chat with us, your messages and basic technical details (like IP address) are processed by Tawk.to, a third-party service based in the United States, in order to deliver the conversation to us. We recommend not sharing sensitive health or personal details in the chat window — reach out by phone or email instead for anything sensitive, or ask us to call you back.
Cookies
This site does not set cookies of its own, and doesn't collect any tracking data by default. The only cookies that may be set come from the Tawk.to chat widget, and only after you've accepted the banner on-screen. Your accept/decline choice is stored only in your own browser's local storage — it stays on your device and is never sent to us or anyone else.
Your choice and control
In line with NDIS principles, you decide what you share and when:
- You can browse the entire site without providing any personal information.
- You can decline the chat consent prompt and still contact us by phone, email, or the contact form.
- You can submit feedback anonymously.
- You can ask us at any time what information we hold about you, and ask us to correct or delete it.
How we protect information you do share
Once you've sent us a message, email, or feedback, it's handled the same way any NDIS provider handles participant information — confidentially, in line with the NDIS Code of Conduct and the Australian Privacy Principles, and only used to respond to you or deliver your supports.
Questions or concerns
Talk to us directly
If you have any questions about this policy, or want to know what information we hold about you, contact Rifat directly:
External complaints
You can also raise a concern with the NDIS Quality and Safeguards Commission at any time, without it affecting your services with us: ndiscommission.gov.au or 1800 035 544.