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NDIS Taking new participantsNDIS Support Coordination in Caroline Springs & Melbourne's west
Help to understand your NDIS plan, find providers you can trust, and make sure your funding is working for you — not sitting unused.
Who it's for
When your plan feels like a puzzle
Support Coordination is funded in an NDIS plan to help you use your plan well and build your own skills over time. People often come to us when:
You've just got a new plan
You're not sure what's funded, what the budgets mean, or where to start.
You can't find the right providers
Waitlists, phone tag and services that don't suit you or your culture.
Funding is sitting unused
Your plan is running out of time and the supports you need still aren't in place.
Your plan is up for review
You need clear evidence of what's worked and what you still need.
Lots of services, not joined up
Several providers involved, and you're the one holding it all together.
Language matters
You'd like support in Turkish, or in plain English without the jargon.
What we do
Clear help, in plain language
- Go through your plan with you and explain each budget in plain language.
- Find and connect you with providers that fit your goals, culture and location.
- Help set up service agreements and bookings, and check they're working.
- Keep track of your budget so funding is used well across the plan.
- Build your confidence and skills to manage more of your supports yourself.
- Prepare reports and evidence for your plan review.
Getting started
How to get started
- Call or send a messageTell us a little about your situation. No forms first, and no commitment.
- We look at your plan togetherWe check there's Support Coordination in your plan and talk about your goals.
- Service agreementWe agree on what we'll do together, and how often.
- Support beginsUsually within a few days. Switching from another coordinator is simple, and we help with it.
Helpful to have ready
- Your NDIS plan (or the plan dates and budgets)
- How your plan is managed (NDIA, plan or self-managed)
- Any providers you already use
- What you'd most like help with
Referring someone? Use the referral form.
Questions
Frequently asked questions
What does a Support Coordinator do?
A Support Coordinator helps you understand your NDIS plan, connect with providers, set up and check your supports, and build your skills to manage them. They also help you prepare for your plan review.
Is Support Coordination funded by the NDIS?
Yes, when the NDIA includes it in your plan, in the Capacity Building – Support Coordination budget. Not sure if it's in yours? Send us your plan details and we'll check with you.
What's the difference between Level 2 and Level 3?
Level 2 (Coordination of Supports) helps you understand and use your plan and connect with providers. Level 3 Specialist Support Coordination is for more complex or high-risk situations, such as hospital, justice or housing crises.
Can I change Support Coordinator?
Yes. You can choose who coordinates your supports. We'll help make the handover smooth and check the timing with your current provider's service agreement.
Which areas do you cover?
We're based in Caroline Springs and support participants in Caroline Springs, Taylors Hill, Burnside, Hillside, Deer Park, Melton, Sunshine, St Albans and across Melbourne's west, in person and by phone or video.
Do you support Turkish-speaking participants and families?
Yes — evet! Support is available in English and Turkish.
Ready to make your plan work for you?
Have an honest conversation with Rifat — no pressure, no commitment.